The Pre-order option is available on certain products approaching a season. Pre-orderable items are processed in the exact same way you would via the website, by selecting sizes and processing payment. Orders made by credit card will be processed upon placing a pre-order, with an order processed email sent within 24 hours.
The Delivery date is an approximated date, provided by our factory and suppliers.
Model Citizen cannot be accountable for any delays, cancellations or variations made on pre-ordeable products during the production stage. As we strive to offer a high quality product, any adjustments to the product/item will be communicated to the customer.
In the case where pre-order fails in delivery, Model Citizen customer service will promptly inform and provide a full refund to customers
These dates can fluctuate due to issues out of our control. Any changes to the delivery date, we will immediately get in touch with our customers.
Once the garment is mailed, you will receive a shipment confirmed email.
The pre-order mail-out occurs in two stages – available products are shipped once the items are available in stock or once the product in specially made to order .
Please be aware we do not offer exchanges or returns on pre-order or special order items as most of the time they are made-to -order.
You can request a special order for a specific size that may be out of stock by sending us an email at email@example.com along with item details, full name, contact number and an address/location.
We do not guarantee a product will go into reproduction exclusively for a customer, we will gage possibilities and strive to deliver it within our capabilities. Please be aware the estimated time for delivery is 2-4 weeks. We reserve the right to not sell you a special ordered garment.
In some instances, we may be able to special order a re-stock due to demand, send us an email at firstname.lastname@example.org for us to assess viability. We do not offer returns or exchanges for special order products. Estimated delivery times will always be communicated via email.
(Estimated delivery 2-4 weeks unless specified otherwise)
Special Order accessories e.g. shoes, belts, bags can take anywhere from 2-3 months depending on manufacturers in some cases.
In some cases, due to the limited nature of our product, we may sell out in a particular style.
Each season we always forecast a size range quantity that fits into our capabilities, customer feedback always allows us to plan and improve for future seasons, if there are certain products you are interested in and would like us to notify you on future availability or restock, please send us an email at email@example.com with the product details.